Terms of Service

Accounts, estimates, and bookings

Provide accurate information and use our services only for lawful purposes. Estimates depend on the information you provide and are not a final price unless Mighty Maid expressly confirms a price lock or booking. Availability, service scope, timing, pricing, cancellation terms, and payment details shown during booking or in your confirmation apply to that service request.

AI calls and requested follow-up texts

Mighty Maid's outbound automated AI assistant discusses commercial cleaning and may offer a commercial estimate link. If you request that link by text and explicitly confirm an SMS-capable mobile number, permission is limited to sending that requested link. This is not enrollment in recurring marketing texts.

There is one requested estimate-link message per confirmed request. Additional requests require their own permission. Consent to SMS is not a condition of purchasing cleaning services; you may choose email delivery instead. Message and data rates may apply.

Reply STOP to opt out of outreach texts. For messaging help, use our Support page. Sending START alone does not enroll you or restore permission in this outreach program. Carriers are not liable for delayed or undelivered messages.

Customer-service texts and automated AI calls

You may accept the Terms of Use and acknowledge the Privacy Policy without agreeing to optional customer-service texts or automated AI calls. Neither optional permission is a condition of signing in or purchasing cleaning services. You can use the website or contact Support instead.

Customer-service text permission applies to your verified primary mobile number and only to information you request about estimates, scheduling, invoices, or your account. Each requested message needs a matching request; additional or unrelated messages need their own request. Message frequency varies with your requests. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact Support at 800-571-2956. Carriers are not liable for delayed or undelivered messages.

Automated AI voice calls require a separate optional permission for scheduling and account-related customer service. This is not marketing consent and is not permission for cold outreach. Review or withdraw either permission in Profile & Security or by contacting Support. Revoking one permission does not grant the other; START alone does not grant application consent or automatically remove an existing application opt-out.

A caller can request a specific text without signing up for recurring messages. The inbound workflow must disclose Mighty Maid, the requested purpose, message frequency, message/data rates, STOP, HELP, and policy locations, confirm the SMS-capable destination, and receive a clear affirmative answer before recording permission and attempting delivery. Declining or an unclear answer means no text. The published caller script describes this workflow; the limited test assistant does not yet provide these customer-service delivery tools.

Separate authentication verification

When you provide a mobile number and select Send verification code, you request a transactional verification message for that authentication request. This uses a separate verification service, not the AI outreach text program. Frequency depends on your requests, and message and data rates may apply. Email verification is available as an alternative.

Payments and third-party services

Third-party providers may process payments and provide communications, mapping, and hosting under their own terms. Mighty Maid does not control third-party service availability.

Acceptable use and availability

Do not misuse the website, interfere with its operation, attempt unauthorized access, or violate another person's rights. We may suspend access to protect users and the platform or meet legal obligations. Maintenance and provider outages may affect availability.

Changes, privacy, and contact

We may update these Terms by posting a revised effective date. Continued use after an update means you accept the revised Terms. Our Privacy Policy describes how we handle personal information.

For questions, use our Support page or write to The Mighty Maid, 42 Littleton Road, Ayer, MA 01432.