Privacy Policy

Information we collect

We collect information you provide, including names, email addresses, mobile numbers, service and billing addresses, property information, uploaded media, booking details, and communications with us. Payment providers process payment-card and bank information; Mighty Maid receives transaction records rather than complete payment credentials.

We collect limited technical information needed to operate and secure the service, such as IP address, device and browser information, authentication activity, and website usage data.

How we use information

We use information to provide estimates and cleaning services, manage bookings and accounts, authenticate users, process payments, deliver requested information, support customers, prevent fraud and abuse, comply with law, and improve service reliability.

Our outbound AI calling assistant identifies itself as automated and may offer a commercial cleaning estimate link. When you request delivery by text or email, we use the destination you confirm to deliver that requested link. We associate the request and SMS consent with the call, destination, and requested purpose.

Customer-service AI assistant and separate permissions

The customer-service AI assistant at +1 866 679 6243 is intended to answer inbound cleaning-service questions and help with estimates, scheduling, invoices, and accounts as those features become available. Answering your inbound call does not enroll you in text messages or outbound AI calls. The current line is a limited integration and passkey-verification pilot; full booking and account actions are not yet live.

During booking verification, policy acceptance is separate from optional customer-service SMS and automated AI-call permissions. Each optional permission is unselected by default and tied to your verified primary mobile number. We record the account, destination, separate choices, policy/disclosure version, source, and time. Leaving optional permissions unselected does not change existing permissions; Profile & Security lets you review or withdraw them.

Customer-service SMS permission covers only information you request, such as estimates, scheduling details, invoices, or account assistance. It does not authorize automatic reminders, recurring promotions, unrelated texts, or automated calls. Outbound AI-call permission is separately limited to scheduling and account-related customer service. We do not sell or share mobile information or consent with third parties or affiliates for marketing or promotional purposes.

Requested AI-call follow-up messages

SMS permission for a requested commercial estimate link is limited to that requested message, not recurring promotional messages. We check consent and suppression before delivery. A publicly listed business phone number, answering a call, or expressing interest alone does not provide SMS permission.

Reply STOP to the outreach text number to opt out of further outreach texts. We revoke SMS consent and suppress further delivery to that destination. For assistance or privacy requests, use the contact details on our Support page.

Authentication messages are separate

When you enter your mobile number and select Send verification code, we use that number for the verification message you requested. Authentication uses a separate verification service and is not part of the AI outreach text program. Message frequency depends on your requests. Message and data rates may apply.

Mobile information and consent

Mobile information, SMS opt-in data, and consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers delivering messages on our behalf, solely as needed to provide and secure the requested service.

Sharing and retention

We may disclose information to local operators fulfilling your service request, hosting and communications providers, payment providers, professional advisers, or authorities when required by law. We retain information as reasonably needed for service delivery, security, accounting, dispute resolution, consent records, and legal obligations.

Your choices, security, and contact

You may request access to, correction of, or deletion of personal information, subject to applicable legal exceptions. We use administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

For privacy questions or requests, use our Support page or write to The Mighty Maid, 42 Littleton Road, Ayer, MA 01432.